Return & Exchange Policy For Accessories and Parts Only:
We thank you for choosing Alkhorayef Commercial and we are glad to serve you. Sometimes you may change your mind about the products you have purchased, do not worry... We in Alkhorayef Commercial will do our best to make the Return & Exchange process as smooth as possible.
We have facilitated the process of the Return or Exchange for you through the following procedures:
Time Period to Return or Exchange:
The customer may Return or Exchange the product as follows:
Return will be within 7 days from the date of receipt.
If you wish to exchange, it will be within 14 days from the date of purchase
1. This policy applies to the product having the same original condition upon receipt.
2. Upon return, all accessories and gifts received with the product must be returned in their original condition.
3 - Products that have been used and have a manufacturing defect can be replaced with the same product as long as the client delivered the old product to one of the branches of the company with a technical report from any certified maintenance center at the Alkhorayef Company in Saudi Arabia.
4- It is upon the customer in case of return or exchange the delivery of the product to any branch of Alkhorayef Commercial Company, provided that the customer bears all the costs of delivery of the product.
5. The original purchase invoice must be attached at the commencement of product return or exchange.
Methods of Exchange:
1- The customer has the option of returning the value of his purchases or replacing them with another product, not exceeding the value of the purchases, and complying with all these terms and conditions.
2 - To recover the value of purchases made by credit cards or bank checks, the amount will be refunded through the bank account of the customer within fourteen (14) working days, and it is on the client to follow the payment procedures through the bank branch that has been dealt with.
Exceptions that are not covered by the return or exchange policy:
1. Crashes and damage resulting from misuse.
2- The serial numbers of the original product or any other appearance compared to the product upon receipt and as stated in the purchase invoice.
Any product can be returned IF the item is defective, counterfeit or fake goods.
In case the product is not available, The company is obligated to refund the received amount within 14 days.
Privacy Policy
spc-parts.com an Saudi Parts Center Company is registered in Saudi Arabia under company registration number 1010068658. Our registered office is P.O. Box 9073 Riyadh 11413 Saudi Arabia. We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Condition sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.
We explain below:
Protecting Your Security
Information We Collect & How We Use It
Our Use of Cookies, Internet Protocol (IP) addresses and Other Information Gathering Technologies
How We Protect Your Information
Sale of Business
Links from this Site to Other Sites
Updating Your Details
Changes
How to Contact SPC E-Store
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By continuing to use the website you accept these terms and conditions and accordingly consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or to enforce or apply to our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Information We Collect & How We Use It
When you place an order, register on our website, register on our forum, provide a review of a product, use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and (if placing an order) your credit card number and expiry date or bank account details etc. (which are your personal data).
By submitting this information, you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents, sub-contractors, and a legal entity that has been authorized to use the 'SPC E-Store' name to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We and other authorized Saudi Parts Center legal entities may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send an email with "NO MAIL" in the heading to info@spc-parts.com
We may also want to provide you with related information from third parties, which we think may be of interest to you. If you would rather not receive this information, please send an email with "NO RELATED INFORMATION" on the heading to info@spc-parts.com.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email with "NO INFORMATION DISCLOSURE" on the heading to info@spc-parts.com.
If, at any time, you wish to have your information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to info@spc-parts.com. If you take any of these actions, we will take steps to ensure that your preferences are updated, or the information is deleted as soon as reasonably practicable. There may be a small delay in updating our database and so you may still receive communications which we have already processed in our system before you updated your preferences.
SPC E-Store may also send you text alerts, Ads and for OTP purposes. Data may be supplied to third party data processors to enable this service to be provided. Your standard network charges will apply.
Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users' browsing actions and patterns.
We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalized service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.
We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.
You can choose to refuse to accept our and /or third-party cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you will be unable to access certain parts of our site or place an order with us. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Modern browsers provide the ability to navigate the web privately by using "private browsing mode" or you can use a proxy server, which allows web users to see pages via a third-party web server.
Texts Relating to Delivery If you provide us with your mobile number, we may text you to advise you that your item is ready for collection in store, or to update you on the progress of your delivery.
This service is provided through our courier service. You therefore agree, when providing your mobile number, that we can provide our Courier with your number for these updates and contact you to confirm your address. We will not charge you for these texts, although your network may charge you to receive these texts. Your standard network changes will apply.
How We Protect Your Information
We endeavor to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorized personnel. Any payment transactions are encrypted using Secure Socket Layer (SSL) technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.
We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is Spc-parts.com. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorized traffic to the servers and the actual servers are in a secure location which can only be accessed by authorized personnel.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend that you avoid using the same password for different online accounts.
Sale of Business
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy as varied from time to time.
Links from this Site to Other Sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updating Your Details
If any of the information that you have provided to us changes, (e.g., your email address, home address, name, contact number or payment details) please update your details in My Account. Alternatively, send us an email entitled "CHANGE OF DETAILS" to info@spc-parts.com or send a letter to The Website Editor. SPC E-Store is headquartered at: P.O. Box 9073 Riyadh 11413 Kingdom of Saudi Arabia
Changes
If we change our Privacy Policy, we will update the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.
How to Contact SPC E-Store
We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, please send an email to info@spc-parts.com or WhatsApp us at 920002985 or call us at 920009301 Sunday through Thursday from 9AM to 4PM KSA time or by post at Box 9073 Riyadh 11413 Kingdom of Saudi Arabia
This Privacy Policy was last updated on 12th April 2023.